Refund & Returns Policy

1. Introduction

At CosmetiChub, we want every customer to be completely satisfied with their skincare purchase. If something isn’t right, we’ll do our best to make it right. This policy explains how refunds and returns are handled for orders placed through cosmetichub.co.uk

2. Returns

  • We accept returns within 14 days of delivery

  • Products must be unused, unopened, and in original packaging

  • For hygiene and safety reasons, used or opened cosmetic products cannot be returned

3. Return Process

To request a return, please contact us at info@cosmetichub.co.uk with:

  • Your order number

  • Reason for return

  • Product details

Once approved, we will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is damaged or incorrect

  • We recommend using a tracked shipping service

  • CosmeticHub is not responsible for lost return parcels

5. Refunds

  • Approved refunds are processed back to the original payment method

  • Refunds are issued within 5–7 business days after we receive and inspect the returned item

  • Shipping charges are non-refundable

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.

7. Shipping Policy

CosmeticHub delivers across the United Kingdom.

8. Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on weekends or holidays are processed the next working day

9. Delivery Time

  • Standard UK Delivery: 3–5 business days

  • Delivery times may vary during peak seasons or due to courier delays

10. Shipping Carriers

We use reliable UK courier services such as:

  • Royal Mail

Tracking details will be emailed once your order is dispatched.

11. Shipping Charges

Shipping costs are calculated at checkout and displayed before payment.

12. Delivery Issues

If your order is delayed, missing, or damaged, please contact us at info@cosmetichub.co.uk, and we will assist you promptly.

13. Contact Us

If you have any questions regarding this Refund & Returns Policy, please reach out:

CosmeticHub
Burns Rd, Wembley HA0 1JR, United Kingdom
Email: info@cosmetichub.co.uk
Website: cosmetichub.co.uk